TCS Ievolve Competency ID - 1202 - Customer focus Course ID 62413 - Creating A Positive Customer Experience - Answers

                                          

TCS Ievolve Competency ID - 1202 - Customer focus

L1 - Path 4

Course ID 62411 Linked in Learning - Creating A Positive Customer Experience - Answers

1. What singular reason do all customers have when they believe something is "unfair" in the customer experience?

The experience didn't meet their expectations .

 

2. When does the customer journey begin?

at first awareness of your brand

 

3. What's a good question to design a customer-centric sales process?

What is the customer hoping to get when they buy from us?

 

4. What are some ways brands are proactive after the sale?

90-Day Car Maintenance Checks; Training on the Product

 

5. What are some ways brands provide reassurance during the selection phase?

providing samples, allowing trial periods, comparing brands